How is the Cabinet Minister working with Transport for Wales to ensure that all train services offer passenger assistance?
The Welsh Government works closely with Transport for Wales (TfW) to ensure that passenger assistance is available across the rail network, with TfW responsible for delivering rail services and associated accessibility support. TfW offers Passenger Assist on all its services, enabling customers to request assistance for any journey, with support provided by station staff, train Managers and coordinated rail industry partners to help customers travel safely and confidently from origin to destination.
The service has also been developed with input from TfW’s Disabled People’s Travel Panel. Welsh Government officials maintain regular engagement with TfW on the delivery and performance of rail services, including accessibility and customer experience, while Ministers provide strategic oversight and accountability to ensure that passengers across Wales can access the support they need when travelling by rail.